Welcome to our FAQs. I’m Nancy, one of Sidekick Concierge’s Co-Founders. Here to learn more? Ask away. My favorite dessert? Homemade blueberry peach cobbler. Thank you for asking!

Perhaps you also want to learn more about Sidekick Concierge and what to expect in general. To help earn your trust, my partners and I have compiled some frequently asked questions and answers about our commitment to you and the services we provide. If you have other questions or any concerns, we welcome your call anytime.

What is a Sidekick?

Consider a Sidekick your personal assistant, problem-solver, private concierge and friendly companion. Sidekicks endeavor to make your life easier, richer and more enjoyable. (And Sidekicks enjoy spending time with you too!)

Who are the Sidekicks?

Highly screened and vetted, Sidekicks may be stay-at-home parents or empty-nesters in your community; professional artists, actors or writers or graduate students in your area; they may be teachers from your local school district or early retirees. They have flexible hours and big hearts. Sidekicks excel at performing tasks, helping with errands and providing spirited companionship. Most importantly, Sidekicks are thoughtful, trustworthy “people” people who enjoy making new connections and helping out in their communities.

How do you find such great Sidekicks?

We are very particular. Our rigorous screening process is designed to find the best, most capable companions. To start, we actively search for applicants whose values align with Sidekick’s commitment to serving seniors and their families. Sidekicks must then unequivocally pass our company’s 10-Point Trust Checklist which includes a personal interview, reference checks, multiple background checks and training. From the beginning, it was also essential to us that Sidekicks are well compensated for their important work.  

How do you find such great clients?

Safety is a priority and we have high standards. We interview and run reference and background checks on all our community members including our clients. We also ask clients to provide one non-family personal reference and agree to our code of conduct.

How do I book a Sidekick?

It’s simple. You can email us or call us directly at 866-LIVEFUL (866-548-3385) to get started. When you call, one of our co-founders, Robbie, Claudia or Nancy, will spend time getting to know you so we can thoughtfully pair you with the right Sidekick to best meet your needs.

How long is a typical visit?

Our service is extremely flexible and has been designed to meet your needs. While many of our clients book us weekly for several hours at a time, we can also come in for a single session. All sessions must be a minimum of two hours (three hours in certain service areas).

How do you match me with a Sidekick?

At Sidekick Concierge, our goal is to exceed your expectations. When determining which Sidekick to match you with, we consider your needs, background, hobbies and interests. We also take into account availability and location. We work hard to thoughtfully pair you with the right Sidekick and will continue to support you throughout your time as a client.

How will I know who is coming?

Before your first in-person visit, we offer a virtual “meet & greet” with your Sidekick. This virtual visit provides an opportunity to get acquainted, confirm fit, share information and set expectations.

Do Sidekicks provide personal care?

Sidekick Concierge is not a healthcare provider nor are Sidekicks substitutes for nurses or home-aides. Sidekicks do not provide any personal care including bathing, feeding or any medical care.

What tasks can a Sidekick do? What is off limits?

Sidekicks are happy to help with a variety of household projects, tasks and errands. Common requests include home organization projects, meal prep, errands around town (either together or independently), assistance with emails or correspondence or just hanging out. Sidekicks accompany clients to the salon, exercise classes, cultural outings or to medical appointments and share notes with family members. Sidekicks are highly capable and eager to help – we couldn’t possibly exhaust the list of possibilities. But please keep in mind that while Sidekicks are handy and happy to help with organization and meal prep, they are not housekeepers or landscapers (or plumbers or electricians!). They will also not provide any health or personal care nor are they certified to do so.

Can Sidekicks drive seniors?

Yes! Our amazing and trustworthy Sidekicks are available to personally drive you to appointments, cultural outings and other happenings around town. They can escort you to the airport and assist you through the check-in process. Sidekicks can also run errands with you or on your behalf. Sidekicks can drive your car or their own vehicle. Driving sessions incur an additional $10 fee which includes the first 10 miles. If your Sidekick drives their car, there will be an additional fee of $1/mile after the first 10 miles. Rest assured that we have applied our rigorous safety standards to our driving service. In order to drive our clients, all Sidekicks have clean Motor Vehicle Reports and are indemnified and insured.

Can I book a Sidekick for my parents (or other family member)?

Yes! Booking time with a Sidekick is a wonderful gift for a parent or a loved one. We can set you up as a one-time or ongoing designated payee for your loved one’s account. We will then email you bi-monthly invoices that can be paid via Zelle or check.

What if I need to cancel?

We understand that sometimes plans change and you may need to cancel your appointment. We ask that you contact us at least 24 hours in advance via email or phone. Because our amazing Sidekicks block their calendars to spend time with you, visits canceled within the 24-hour period will be charged in full.

Is Sidekick Concierge insured?

Yes - we are fully insured and bonded.

How do I pay for my visits?

We will email you bi-monthly invoices that can be paid via Zelle or check. Call us to learn more about pricing in your area.

Can I trust a Sidekick with my own mother? And my father?

Yes. We do with ours!